At Elitedrops, we value customer satisfaction while maintaining clear and fair policies that protect both the customer and the brand.
Eligibility for Returns
Returns may be requested within 14 days of confirmed delivery. To qualify, items must:
-
Be unused and in original condition
-
Include all original packaging and accessories
Non-Returnable Items
Returns will not be accepted for:
-
Items showing signs of use or damage caused after delivery
-
Orders returned without prior approval
-
Products purchased during clearance or promotional sales (unless defective)
Damaged or Defective Items
If an item arrives damaged or defective, customers must contact us within 48 hours of delivery and provide clear photo or video evidence. Approved cases will receive a replacement or refund at our discretion.
Refund Process
Once a return is approved and inspected, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.